GT40s.com - View Single Post - Lose Your Password Or Login

Ron Earp · 04-25-07, 10:09 AM

Alright Peoples,

the forum is getting fairly large and membership is increasing - this is a good thing! But a side effect of this is that "I can't login" requests are increasing too. This week I have received an average of 2.25 requests per day for lost passwords. The forum has an automated password recovery system, bet you didn't know that did you?

To recover your password follow this link:
http://www.gt40s.com/forum/login.php?do=lostpw

Now, before you say you tried this and it didn't work let me assure you it DOES WORK. It will email to the email address in your profile. Yes, I can assure you 100% that it will send to that address that is in your User Control Panel, which you can access from the menu bar when logged in. In fact, if you are logged in go to your User CP and make sure your email address is up to date.

Now, if you didn't get an email then the problem is either one of two things:

1) Your email address in your profile is no good

2) your firewall, Outlook Junk filter, company spam filter, or something else is trapping the email the system is sending.

So, before you ask it to send make sure you have those turned off or know how to look in a Junk or Spam box and find the email.THE SYSTEM DOES WORK, but it is defeated most of the time by filters, blockers, spam killers, etc.

If your email address is bogus and you need to login then you can contact us and we'll help when we have time. These don't take a lot of time to sort if the user provides one of the following:

The EXACT name they used when they registered. Exactly. Not "I think it was John something". The exact name.
The CORRECT email address they used when they registered. Not a bogus address they don't use or some email address they have since changed, but the email that the system has stored for them.

Without one of these two items then it becomes a much longer than a two minute process. Add to that fact that many users expect service in a matter of minutes and it becomes an issue.

Please, current users, make sure your email address is up to date so the system can automatically email you a lost password. A reduction in password requests would be a good thing.

Ron

04-25-07, 10:09 AM	#1 (permalink)
Ron Earp Ron Earp Site Administrator Join Date: Sep 2001 Posts: 3,891 Rep Power: 54	Lose Your Password Or Login - Please Read! Alright Peoples, the forum is getting fairly large and membership is increasing - this is a good thing! But a side effect of this is that "I can't login" requests are increasing too. This week I have received an average of 2.25 requests per day for lost passwords. The forum has an automated password recovery system, bet you didn't know that did you? To recover your password follow this link: http://www.gt40s.com/forum/login.php?do=lostpw Now, before you say you tried this and it didn't work let me assure you it DOES WORK. It will email to the email address in your profile. Yes, I can assure you 100% that it will send to that address that is in your User Control Panel, which you can access from the menu bar when logged in. In fact, if you are logged in go to your User CP and make sure your email address is up to date. Now, if you didn't get an email then the problem is either one of two things: 1) Your email address in your profile is no good 2) your firewall, Outlook Junk filter, company spam filter, or something else is trapping the email the system is sending. So, before you ask it to send make sure you have those turned off or know how to look in a Junk or Spam box and find the email.THE SYSTEM DOES WORK, but it is defeated most of the time by filters, blockers, spam killers, etc. If your email address is bogus and you need to login then you can contact us and we'll help when we have time. These don't take a lot of time to sort if the user provides one of the following: The EXACT name they used when they registered. Exactly. Not "I think it was John something". The exact name. The CORRECT email address they used when they registered. Not a bogus address they don't use or some email address they have since changed, but the email that the system has stored for them. Without one of these two items then it becomes a much longer than a two minute process. Add to that fact that many users expect service in a matter of minutes and it becomes an issue. Please, current users, make sure your email address is up to date so the system can automatically email you a lost password. A reduction in password requests would be a good thing. Ron __________________ Ron Earp Enjoy the forum? Support GT40s.com