[Gary Kadrmas]

Scott,

It is unfortunate when anyone has a bad experience as have have experienced. I hope the thing ends with a positive as you indicated......

.........however, if that fails to happen, their may be something else you can do. I am not sure what the State Laws are in New England. Here in Oregon, a person with a bad experience such as yours can log onto the Secretary of States web site, and can submit a consumer complaint against the company in question. Once they recieve the complaint, the SoS contacts the company and investigates the issue. It usually gets resolved, and if more than one complaint starts rolling in against the same company, the SoS office has a way to step in to help the company see straight again.

You may not need to take this step in this case, but you may wish to surf the New England State Web Page, and become familiar with the process. That way, in the future......if you need it, you got it in the old memory banks. (Well, in my case,....old memory banks).

Good Luck!!!!