[Russ Noble]

Thanks Guys.

Dutton, don't hold your breath!

John, you can't be next in line. I'm told I am!

Kaye is pleasant enough, but incompetent. I rang her for a price and she couldn't give it to me, she agreed that I should phone the following day at a set time which I did. However she still hadn't worked out the price. Neither the next day, or the following day, or the day after that....All toll calls from NZ!

Gregg, thanks for making the phone call. They have been blaming casting supply since day one. You would have to wonder whether the casting company was refusing to supply for some reason.... I don't think I need another pump as a spare, there's plenty of expertise out here to repair whatever becomes faulty or broken. They say that out of the thousand or so items they have produced that they have not had a single failure.

I am convinced the product is good, pity I can't say the same about the service.....I just wish I could get a straight answer from them instead of the constant lies they keep feeding me all the time!

If this was a company in NZ I would just go along to their premises and get to the bottom of the situation. Unfortunately the extra 8000 miles to CA make that impractical, so I thought if I could arrange a daily phone call on their free calling line (only free anywhere in the US!) it might focus their energies and convince them that I really did care.

I guess hope springs eternal! I know I should pull the plug on this one, but it is an excellent product and I would rather have it than not have it and going back to a conventional setup is going to involve quite a bit of extra work and alteration.

Once again, thanks guys. All suggestions welcomed.

Cheers