| Re: Fran's new avatar Now you can read this anyway you choose. I am trying to convey my feeling in a very impartial and level manner but I'm sure that some will slant it.
Having built a number of cars not only for myself but others over the years, I consider myself a Semi-Professional / Professional Builder.
When I was reviewing all of the GT40 kits and preparing my spreadsheet with Pros / Cons to each manufacturer - one of the key areas of concern was Support.
I view support on a few plains.
1) Responsiveness to Emails
2) Responsiveness to Phone calls / VoiceMails
3) Responsiveness and presense in public forums (such as this one).
I graded each on a scale of 1-10 with 10 being tops.
The one vendor that had the highest score in Support was RCR. The other vendors that I was dealing with (some of which will likely read this thread) should realize that they well could have had my business and it is this that may well have contributed to the loss of that particular purchase.
That said - The other vendors may well choose to step up their interaction with potential and current customer base. I've not made my final purchase but so far RCR is still tops on my list.
So with that - Fran - you continue being you and continue to support your past / present and prospective customers through your interaction here and elsewhere on GT40s et al..
Thanks for the bandwidth... |