Oh my dear friend Robert,
First let's not get our panties in a bunch. Fair is a subjective option, but since you've brought it up OK. Is it “fair” that
I have had such a lack support recently from you or your company in regards to my car? Maybe, maybe not, but what is really "fair"? The only times that I've heard from you was to see if my car had sold and to remind me how generous you are. Truly embarrassing, especially when there are other people involved. I think you may have had a few things brought to you attention that have conveniently slipped your mind. I do believe it should have been me writing you not YOU writing me asking for an apology, on the forum of all places. Please!
Unlike you I do understand what is private conversation and what is public information so unless you'd like otherwise I will leave the rest between us.
You NEVER contacted me about seeking help from a local Motec rep. I did so after 5 months of waiting for "help" from RF. Since that never happened I figured I should just
seek out a qualified professional. In regards to the payment, a private matter. I've attached the copy of the FIRST bill I've personally receive for the work done. As you can see the date is 4/19/2005. My payment was sent to Hershal on 4/25/2005 and received on the 26th.
Seems pretty quick to me. You may be able to learn something about response times. Yes, I know the work was preformed a while ago but this is MY FIRST bill. And let's be serious, most of the money on the bill was for the wiring, which did NOT work.
When was the last time you bought a TV that didn't work yet still paid for it?
I know , I know the Motec was not supplied by RF. Fortunately the Motec had no problems. It just needed the correct wiring to perform.
The “free stuff”, let’s be specific about this. The only thing “free” was a steering
wheel in replacement to one that was stolen from Hershal’s house. MotaLita yes, GT40 correct no. I never asked you for it and as far as I see it, it was a very kind gesture, but for HERSHAL. He had the insurance claim not me. He as always treated the situation like a man and replaced any stolen parts or equipment through his insurance claim. I would gladly pay for the wheel so I can remove myself from "Robert's eternal indebted list" I've
never had a “kind gesture” held over my head so much. Now "all that read this will be more aware of the HELP that my staff and I have
all given you”
Again, as far as the Motec goes, no you did not supply it, and yes you did take it and register it with your company. You were properly thanked and services paid for. I do find it highly unusual that "you only use M-800 Motecs" and “the M-48 is not a system that we fit to our cars” What I find unusual about that is the fact that my car (including the original wiring harnesses) was built in 2001. Was the M-800 even available then? The M-48 was an option right?
I too am sorry time is so short right now. I would really like to spend more time discussing the whole truth. The truth, like sh*t, must get spun the opposite way in Australia than it does in the US. What is done is done and what is over is over, let's just try to stay honest about our practices.
I am glad to hear that you will support the new owner. He is a very nice man.
I hope that this can be taken as constructive criticism to benefit your other customers.
I know I'm not the only one disappointed and disrespected.
I also hope this doesn't mean I will get removed from the company's X-mas card list.
Keep up the great work.
Best wishes,
John