First I want to thank Robert for building my car. Second I want to thank Hershal for taking my order for #110.
I am responding to this thread because I want to help all those involved with future issues such as these that have come up.
First let me note that this purchase is a business to me. Why? Because my money left the country and by only the honesty and integrity of those involved will I get something in return. My frame of mind for my car will change only when I see it in person. For some out there, I suspect this may be the same thinking.
The above is informing you of whom I am, not bringing into question Robert’s or Herhsal’s ethics. They are men of their word from the above standpoint. I will get my car. Robert and Hershal, please don’t ask me if I want my money back anymore. If I want it back, I will ask.
Now before going further please note I TRULY understand manufacturing issues and the delays in my car have never been a problem for me. So please focus on what I say here: Robert, what has been lacking has been information.
I know we are not similar in how Aus. and the US do business. However I do think a commonality is for millions of dollars in orders to be transacted based upon a simple premise: give a delivery date. Yes this simple. However, manufacturing glitches occur and so businesses all the time must inform the customers when this will affect deliveries.
I was not informed until a month before my verbal (this is all I had until this week) scheduled shipping that the delay in production occurred. This delay has ended up being 4 months from original verbal ship date. Please note what I have said earlier. This is acceptable, just inform me. Unfortunately, I know of others who were informed of this delay only within the week that they expected their car to ship.
Your latest information was informative and complete in explaining your fiberglass problems and how they have been fixed. This was an unexpected surprise and led me to be relieved. However, I think that most can agree what is needed is just simple delivery dates. You are busy and would take short messages more often than one long one once within the production period.
Delivery dates are simple and quick and you Robert should not be held accountable to them if production problems occur. If customers have an issue, they will ask for their money back.
All of the above is to possibly help RF as well as their customers with future issues. I for one have in the past asked for the simple answer of a delivery and it took 6 weeks for the response. In addition, this response was not sent to me in person by Hershal. It was 3rd person.
Again, I am here to help, not hinder the discussion and hope for some this was. It has been a long delivery but mine is scheduled to ship on the week of 19 Dec. and look forward to it.