Keith,
We could insist all we want, but it will never or, at best, hardly ever happen. As a reader, I think one must, not unlike a jury deciding a case, look for a preponderance of the evidence. You must ask yourself, "Is this just some guy who got pissed and wanted to lash out, and then never followed up when he either got action or got distracted long enough to forget about this windmill he was tilting at?" But, if there are several individuals who can corroborate that this is a pattern of behavior for the subject of the complaint, then one can lend a bit more credence to the accusations. In either case, one should do his own research and decide for himself. The vendor may indeed be a slimy weazle, but then again, maybe it was a bad employee or the firm has changed hands or management since the issue was raised. Personally, I would never make a judgement based on one persons remarks.
Regards,
Lynn