[Oliver]

Hershal,
I think you missed the point. The point that ross was making is that what is said at the time of the sale closure is not followed through once you have our money. Let me give you and EX. When a customer asked how long for delivery,and the sales person states 9 months...You get the sale Via because you have a good product promissed in a decent amount of time. Now, as time passes with anticipation of recieving your car and than, all of a sudden, it is going to be a year/or even two years with no updates by the conmpany. People tend to get pissed off especially if they did alot of preperation only to be dissapointed. Yes! the the sales person now states "IF YOU NOT HAPPY, TAKE YOU MONEY BACK" WHAT!... after anticipation of a year or 2 only to be told such a thing. It tends to have negitive feedback by the customer and than to further insult, to only here a lot of tap dancing around reasons for such long delays. So what ross is trying to say is that the sales of such special cars require special considerations for the customer. Lets try not to live up the car salesman images of tell the customer what he wants to here to get the sale.. If sales people want to mislead, go sell Chevys. At lest than no one will ridicule.

Best regards
Oliver