I was a home builder for 16+ years. I know that you can have rave reviews for years and people think well of you. I also know that one adverse comment can erase years of excellent work. I have an RCR SLC ordered with Fran. At times he is hard to contact because of the amount of orders he has. I talked to him yesterday and I don't feel uneasy about my order. Fran has a good reputation, I suggest we let the Fran and Billy work this out. Thanks, Al