Looking around the internet for heat/AC systems and components, I came across Springfield Street Rod. They advertised some nice compact systems and components for reasonable prices so I ordered an AC compressor from them. My account was charged the next day so I assumed the unit shipped right out.
A week or so goes by so I call to check the status of the order. They tell me their order hasn't come in yet and it'll be another few days. Long story short, after a month-and-a-half and many phone calls, I canceled the order.
Then comes the challenge of getting reimbursed. Another week or two of phone calls and the same BS as before, and I turn it over to the bank.
A big mistake on my part was purchasing with a debit card. After so many positive experiences with the vendors I've dealt with in the past, I guess I had a false sense of security. I figured I was SOL but I called the bank anyway. The bank customer service person told me that they aggressively pursue fraudulent withdrawals and my chances of reimbursement were good. After about a week of the bank's fraud unit investigating, I got my money back.
I don't know what this vendor's situation is and maybe this is an isolated incident, but there are too many good vendors out there to have to put up with this sort of thing.
BTW, I ordered the same compressor from Summit. Their price was $20 more but I received it in two days.
Charlie
A week or so goes by so I call to check the status of the order. They tell me their order hasn't come in yet and it'll be another few days. Long story short, after a month-and-a-half and many phone calls, I canceled the order.
Then comes the challenge of getting reimbursed. Another week or two of phone calls and the same BS as before, and I turn it over to the bank.
A big mistake on my part was purchasing with a debit card. After so many positive experiences with the vendors I've dealt with in the past, I guess I had a false sense of security. I figured I was SOL but I called the bank anyway. The bank customer service person told me that they aggressively pursue fraudulent withdrawals and my chances of reimbursement were good. After about a week of the bank's fraud unit investigating, I got my money back.
I don't know what this vendor's situation is and maybe this is an isolated incident, but there are too many good vendors out there to have to put up with this sort of thing.
BTW, I ordered the same compressor from Summit. Their price was $20 more but I received it in two days.
Charlie