Norman, my Dad has BigPond Cable & it is great when it is working - however, this seems to be about 60% of the time !
After 2 changes of modems, things settled down for a while, then more problems. The last visit by a tech : "I have to rush off as I have 7 more faults to attend in your street".
What a pile of crap - I'll stay with the old modem & the slower pace of life. At least I get to make a cup of coffee now & then !
Kind Regards,
Peter D. (the Luddite) !