Re: T&L engines Quality control???
Tony,
I have never dealt with T&L but have had similar communication experiences with other manufacturers and of course there is ample documentation of a lot of dissatisfied guys here with RBT.
IMHO communication with the customer is an essential pre-requisite to good service and customer satisfaction. Particularly if you are dealing from overseas. You NEED to be able to contact them easily.
I for one will no longer deal with firms that are hard to contact, it only ends in tears.
Also I am rather amazed at guys who are so unresevedly enthusiastic about the offered three year warranty. It hasn't been tested yet and any warranty is only good so long as the company is still around to claim from. I just love these fly-by-night roofers that offer a lifetime guarrantee. The company is usually gone within five years. Not saying the same will happen in this case though. It's a good bit of PR but we won't know for three years whether in fact it is worth anything. And will you be able to communicate with them satisfactorily to make a claim? If you're having trouble contacting them when you want to give them money, what's it going to be like when the money flow is the other way....
Even if the warranty is OK I think it is more than outweighed by the communication issue. IMHO
Cheers
Tony,
I have never dealt with T&L but have had similar communication experiences with other manufacturers and of course there is ample documentation of a lot of dissatisfied guys here with RBT.
IMHO communication with the customer is an essential pre-requisite to good service and customer satisfaction. Particularly if you are dealing from overseas. You NEED to be able to contact them easily.
I for one will no longer deal with firms that are hard to contact, it only ends in tears.
Also I am rather amazed at guys who are so unresevedly enthusiastic about the offered three year warranty. It hasn't been tested yet and any warranty is only good so long as the company is still around to claim from. I just love these fly-by-night roofers that offer a lifetime guarrantee. The company is usually gone within five years. Not saying the same will happen in this case though. It's a good bit of PR but we won't know for three years whether in fact it is worth anything. And will you be able to communicate with them satisfactorily to make a claim? If you're having trouble contacting them when you want to give them money, what's it going to be like when the money flow is the other way....
Even if the warranty is OK I think it is more than outweighed by the communication issue. IMHO
Cheers
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