Fran
This posting has been made after a great deal of soul searching and with genuine regret by a group of very frustrated guys.
We are all delighted with the design and quality of your products and each of us would still choose to build an RCR if making the choice again. However we have all been waiting long periods of time for parts (some up to twelve months), which in many cases should have been shipped with the original kit. Requests for information from RCR either by email (not always responded to) or phone are met, at best, with vague commitments or commitments which subsequently don’t happen. We are all big boys so please just tell us what is really going on and we will then have a basis for meaningful dialogue.
C'mon Fran, just tell us track and trace on the stuff you have shipped and make our day.........
Sent in good faith, John, Simon, Jason, Andy
This posting has been made after a great deal of soul searching and with genuine regret by a group of very frustrated guys.
We are all delighted with the design and quality of your products and each of us would still choose to build an RCR if making the choice again. However we have all been waiting long periods of time for parts (some up to twelve months), which in many cases should have been shipped with the original kit. Requests for information from RCR either by email (not always responded to) or phone are met, at best, with vague commitments or commitments which subsequently don’t happen. We are all big boys so please just tell us what is really going on and we will then have a basis for meaningful dialogue.
C'mon Fran, just tell us track and trace on the stuff you have shipped and make our day.........
Sent in good faith, John, Simon, Jason, Andy