I ordered some parts from them two months ago and was at the time told they would be 4-6 weeks. After 6 weeks I called, only to be told that I would be called by the end of that week..........nothing...
I called last monday to be told somebody would call me back "tomorrow"....again nothing...
Last Friday I called to be told someone would ring me back in ten minutes on my mobile, they even checked the number with me. Did anybody call? No
Monday (1st November now) same thing " will call you back in ten minutes" Nothing
Yesterday (Tuesday 2nd November) EXACTLY the same thing " will call you back in ten minutes" well, I'm still waiting.
While I understand that if they have a lot of work on, my job will be delayed, but I (and several other people who have had unsatisfactory dealings with them) would not mind so much if we were at least informed of these delays and not given false promises (" will call you back in ten minutes")
I'm sure their products are excellent, but until they get their customer care into gear, I for one won't be recommending them. /ubbthreads/images/graemlins/mad.gif
Simon
I called last monday to be told somebody would call me back "tomorrow"....again nothing...
Last Friday I called to be told someone would ring me back in ten minutes on my mobile, they even checked the number with me. Did anybody call? No
Monday (1st November now) same thing " will call you back in ten minutes" Nothing
Yesterday (Tuesday 2nd November) EXACTLY the same thing " will call you back in ten minutes" well, I'm still waiting.
While I understand that if they have a lot of work on, my job will be delayed, but I (and several other people who have had unsatisfactory dealings with them) would not mind so much if we were at least informed of these delays and not given false promises (" will call you back in ten minutes")
I'm sure their products are excellent, but until they get their customer care into gear, I for one won't be recommending them. /ubbthreads/images/graemlins/mad.gif
Simon