Help Please!!

[Shane]

This is the last thing I wanted to do. Truly, I am not being dramatic and I have reluctantly created this post because I don't want to paint Fran or Superlite in a bad light.

I am at a loss. I bought my SLC in March of 2024. I have had the worst experience buying this car. I honestly thought I got scammed out of $100k because they wouldn't respond to my emails or phone calls. And then out of the blue, they emailed me and told me the car was ready to ship. A lot of things happened in the year after I placed the order but to say it was a bad experience is understating it.

My problem is I still am missing a bunch of parts that I have already paid for. I have literally emailed every address on their site and have called and left messages on every phone number with zero response. None. Nothing. I have begged in my emails, I had begged over the phone for them to contact me and nothing, zip, just silence.

What do I do? I am missing my G96, axles, shifter and cables, lift kit, and a few other parts.

Any suggestions?

 

[Joel K]

This is my advice Shane. This is not a-typical of the process others have posted over the past few years.

What I would do is focus on building the car and check in with Bill via email once a month on the parts list still outstanding. Bill has been great with getting back to me on a host of items. It’s a long build process so axles and shifter are not needed to get to work and make a ton of progress.

Let him know what is in your critical path and focus on those parts. Everyone I know has always received all their parts. For reference, my pick list was completed about 6 months after initial delivery.

 

[Shane]

Joel, thank you so much for taking the time. I agree it's a long build cycle and it is probably good advice to just keep moving. You are right I have plenty of work to do.

I just wish someone would at least respond so I know they are still in business.

Thanks again.

 

[Jeff W]

Seconding what Joel says, FWIW. I got my car a year and a half ago and am still missing parts, pretty much zero communication while it was being built unless they needed payment. There's so much that can be built on the car without a lot of the parts coming from the factory; brake lines, engine assembly and positioning, wiring for lights, body work, fuel system, etc... Keep checking with the factory on the ones that will hold you up, like steering, because that ties into a lot of tangential work like wheel positioning and alignment.

 

[Lee Patterson]

Interesting dilemma that seems to be expanding across the industry. ERA has stopped taking orders for cobras and has something like a 4 years backlog now since most people ordered finished cars or finished rollers. They have one man as the final assembly person.

 

[Lee Patterson]

SPF production for a GT is now about 2 years

 

[Bill Kearley]

I had the same issues with my GT40 suppliers, lies and bull shit. It's called , I HAVE MY COSTOMERS MONEY SO NOW I CAN SLACK OFF.

Boy do I get pissed off when I here stories like this.......... !@##@!
FYI, I was self employed all my life and the customer is KING.

 

[Kyle]

No one has the balls to say this, these guys aren’t business men they’re car builders. If you want a real operation take a look at FFR, Dave Smith and that team able to pump out a crazy amount of cars per week. And don’t even tell me RCR cars are that much more complicated. It’s just money spent in the wrong places. Hell the bodies aren’t even done in house they’re out sourced in Canada. To expand or even keep a business running you have to reinvest, there’s a lot money not being reinvested with many of these companies.

You’re going to start seeing new blood come into the game here with the GTs and other cars. Technology has expanded so much in the past few years it make it impossible to wonder how no one is expanding rapidly. Even a simple CRM would help tremendously.

 

[Alex]

No one has the balls to say this, these guys aren’t business men they’re car builders. If you want a real operation take a look at FFR, Dave Smith and that team able to pump out a crazy amount of cars per week. And don’t even tell me RCR cars are that much more complicated. It’s just money spent in the wrong places. Hell the bodies aren’t even done in house they’re out sourced in Canada. To expand or even keep a business running you have to reinvest, there’s a lot money not being reinvested with many of these companies.

You’re going to start seeing new blood come into the game here with the GTs and other cars. Technology has expanded so much in the past few years it make it impossible to wonder how no one is expanding rapidly. Even a simple CRM would help tremendously.

You're never going to see new blood because there's a high capital cost (especially in today's clown world) coupled with an insanely small target market:
*willing to spend $100k+ for a component vehicle
*willing to wait 2-4yrs (order+build time) from when you first start spending money before you can drive your car
*having the skill & desire to build the car yourself
*having a car that is completely useless as a traditional car and whose only value is being able to say "fuck yea; race car motherfuckers"

 

[Kyle]

I do agree with a few points that you said, but others are just a part of doing business.

FFR is so successful because they’ve gotten their product down to a cost that is reasonable to the average person and with an insane wealth of support.

Waiting 2+ years is precisely the problem as well, you’re going to narrow your audience even more if they can’t get things sooner in this impatient world.

I’d say 75% of the FFR owners don’t know a bolt from a screw. Despite that they’re able to sell hundreds of cars because their support is amazing and there is a huge builders forum support.

I would say lots of us love driving the cars but we also enjoy the build just as much.

I run a busy cosmetic surgery practice with an average of 1500 paying patients a year…and I have a ton inquires and window shoppers that sort of waste our time. Despite that my average reply time to a customer is less than 10min. Bottom line is there is zero excuse for not contacting customers, especially paid customers. There’s only two answers to why…either they’re grossly incompetent and extremely unorganized. Or they simply don’t have proof of where the money is going. I’m not going to speculate which.

 

[Jeff W]

*having a car that is completely useless as a traditional car and whose only value is being able to say "fuck yea; race car motherfuckers"

Haha, yeah…this is pretty spot on.

 

[Scott Womble]

Feel fortunate that you received your initial "kit" as quick as you did. I ordered mine Feb 2023 and didn't receive delivery until Oct 2024. I to am still waiting for some final bits, but is a very long and frustrating process. I paid for my G96 at the time of purchase and only just received the unit after 2 years. If you paid for the transaxle at the time of purchase I would suggest reaching out to CogsCogs.com as they are the rebuilder for RCR, so maybe they can help. Getting a response from RCR is the hardest thing and nearly impossible. Just be patient and work on what you have available because that are plenty of things to do initially prior to getting every part or component.

Cheers,
Scott

 

[Shane]

Just updating. I received a notice from UPS that I had a delivery. I got my front lift kit! Not one word from RCR, just from the shippers.

Still waiting on my transaxle. I am going to contact CogsCogs.com. Thanks for that reference @Scott W !!

 

[Kyle]

Be careful with cogs, there’s a dude on YouTube that got a “rebuilt” transaxle from them and the diff bearing was completely shot.

 

[Hector]

Haha, yeah…this is pretty spot on.

well, not completely useless, it has been my daily driver for the last 4 months but I am on the crazy side!!! Otherwise , I agree, spot on

 

[Kamilah2515]

This is the last thing I wanted to do. Truly, I am not being dramatic and I have reluctantly created this post because I don't want to paint Fran or Superlite in a bad light.

I am at a loss. I bought my SLC in March of 2024. I have had the worst experience buying this car. I honestly thought I got scammed out of $100k because they wouldn't respond to my emails or phone calls. And then out of the blue, they emailed me and told me the car was ready to ship. A lot of things happened in the year after I placed the order but to say it was a bad experience is understating it.

My problem is I still am missing a bunch of parts that I have already paid for. I have literally emailed every address on their site and have called and left messages on every phone number with zero response. None. Nothing. I have begged in my emails, I had begged over the phone for them to contact me and nothing, zip, just silence.

What do I do? I am missing my G96, axles, shifter and cables, lift kit, and a few other parts.
This GT40 simulation is starting to seriously annoy me with constant crashes. I have already tried different settings, lowered graphics, and even reinstalled the game. Realistic simulators can be amazing but also incredibly frustrating. That is why I sometimes prefer the simplicity of cleopatra slot game. At least there everything depends on luck and not on technical issues.
Any suggestions?

I’d probably start documenting absolutely everything if you haven’t already — every email, call log, invoice, payment, promised delivery date, all of it. Hopefully they finally respond and sort it out, but after this long I personally wouldn’t rely on “just give it more time” anymore. The worst part honestly is the silence. Most people can handle delays if there’s actual communication.

 

[Kyle]

I own a busy plastic surgery business and what I’ve learned is documentation for everything. Additionally, there are two sides to every story. One thing that rings true constantly with RCR, at least from a customers point of view, is cashing checks their ass can’t handle. In 2026 there’s zero reason to drop ship. Give the customer the info for where you buy certain parts, and make it clear from the beginning. And if these are rare or hard to come by parts, then change your f’ing supplier for Christ sake. If you’re taking money upfront for another suppliers parts then you’re doing dishonest business.

And for anyone that gives me sh*t, order from FFR, you’ll have a car in 3-4 months that trumps a lot of these GT40 supplier cars.