Hi guys, I am having a problem with Racemate. 3272 F Street San Diego.
Briefly, I have ordered one of their combined alternator/waterpumps. They have promised delivery "in two or three weeks" since the beginning of January this year. I have been phoning them every week or two to get this answer.
Sandy who uses their pump has also tried phoning on my behalf approx weekly for the last couple of months.
I phoned yesterday to try to speak with owner John Barrett. He wasn't available and office lady Kaye (who seems incompetent and whom I have no confidence in) arranged that I would be able to speak with him 11am today. However, now all I get is an answer phone.
Time Zones are also a problem from NZ. They have NEVER contacted me back with any of my fax/email/phone enquiries. The only way I can sometimes get hold of them is phone.
It is almost impossible from this distance to become a squeaky wheel, however I was hoping to maybe coordinate five guys who would take it upon themselves to phone Racemate on their tollfree number once a week. If one guy could do Monday, another Tuesday etc.
Hope that a constant barrage of phone calls might stir them into action!
I have more or less committed myself to using their pump/alternator. A change now to a 'normal' setup would not be easy.
They have the details of my order. It is for a 32amp alternator with LHS inlet, serpentine drive on outside of alt pulley driven off Romac zero bal harmonic damper.
Their # is 800 671 1711. Website Contact
Thanks in advance,
Briefly, I have ordered one of their combined alternator/waterpumps. They have promised delivery "in two or three weeks" since the beginning of January this year. I have been phoning them every week or two to get this answer.
Sandy who uses their pump has also tried phoning on my behalf approx weekly for the last couple of months.
I phoned yesterday to try to speak with owner John Barrett. He wasn't available and office lady Kaye (who seems incompetent and whom I have no confidence in) arranged that I would be able to speak with him 11am today. However, now all I get is an answer phone.
Time Zones are also a problem from NZ. They have NEVER contacted me back with any of my fax/email/phone enquiries. The only way I can sometimes get hold of them is phone.
It is almost impossible from this distance to become a squeaky wheel, however I was hoping to maybe coordinate five guys who would take it upon themselves to phone Racemate on their tollfree number once a week. If one guy could do Monday, another Tuesday etc.
Hope that a constant barrage of phone calls might stir them into action!
I have more or less committed myself to using their pump/alternator. A change now to a 'normal' setup would not be easy.
They have the details of my order. It is for a 32amp alternator with LHS inlet, serpentine drive on outside of alt pulley driven off Romac zero bal harmonic damper.
Their # is 800 671 1711. Website Contact
Thanks in advance,