Remember also that when you dial the number, you don't dial the "0" at the beginning or you will go to an automated recording that the call didn't go through. Check with your phone provider for proper dialing. I spent 3 days trying to call and kept getting "the call didn't go through".Also, they are slow to respond to emails. You might do well to put the title of the message "To Suzzy". She might answer you sooner.