I have just finished a couple of long haul flights and travelled on the following airlines, Qantas, Air France, Alitalia and Luthansa.
I know you will say I am biased but in terms of service from the cabin crew, quality of food and comfort of seats Qantas was way ahead.
The worst? Alitalia...Sorry Paolo.
So which is your favourite Airline and which is the worst, and why?
U do not have absolutely to be sorry my friend.
here we all wellknow that OFFICIAL

airline is really crap! (and we always try avoid that..preferring also the ugly quality Ryan air...because anyway cheaper and better for short european travels).
The company is compltely gone and in July they will (try) sell all,but is nearly impossible to find a real buyer for too many reason.
Alitalia has the typical italian governament problems impossible to solve, as some old pilots (not flying) earning 30.000 euros monthly and too young ones waiting monthly earn since 3 months (1000 euros..).
Another too interesting reality (ALL our big company are this way guys..) is that main alitalia management is done by people incapable to do his job, earning also 50.000 euros MONTHLY and not really doing ANYTHING for the company.
They also have a special office...of 8 people in Rome, working ONLY about the names to give to airplanes (u see an md80...ok lets call that "firenze"...this is THE job.

.)
All italian BIG companies are this way. ALL !! (Fiat, telecom, Pirelli,...)
We wellknow this,we want this fashionable unuseful crappy company will close REALLY soon (and not be sold to italian govern..the risk is this),and we just hope we can have a serious italian flying company as in the past we had.
Pete,u was anyway lucky

....the REAL terrific one is another italian company named "Meridiana".
For all the love of this world..NEVER use it,too better travel by feet then use theme, believe me.