Ian Anderson
Lifetime Supporter
I'm sure there are so here goes!
About 10 days back one of our 30 office machines managed to get virussed / junk mailed or whatever and ended up sending out a couple of million spam e mails!
Now e picked it up and removed computer from network as soon as we did but the damage appears to have been done.
Next day we found we could not send e mail correspondence to lots of our major customers - gor bounce backs saying undeliverable. We asked our Internet provider, BT to "un-blacklist" us and they said we were not black listed. (WTF at that stage half our customers were gving us bouncebacks / refusing to receive mail)
Anyway over the last few days more and more e mail traffic is getting through (we are getting responses to our questions etc) but AOL and I believe 1 other remain stubbornly closed to us and we cannot send in e mails.
We asked BT to change our IP address (it is a Fixed IP address) and they have managed to screw up the issuing of a new address - each time they cancel the fixed IP and adk for a new one we get the same damned number!
So could anyone advise if we can get off an "AOL Blacklist" or is it easier to take up writing with a quill and buying a load of stamps?
Our computer tech support seems to be as much use as a chocolate teapot!
So what is the correct process for us to follow?
Any advice greatly received
Thanks
Hairless Ian - I've pulled it all out!
About 10 days back one of our 30 office machines managed to get virussed / junk mailed or whatever and ended up sending out a couple of million spam e mails!
Now e picked it up and removed computer from network as soon as we did but the damage appears to have been done.
Next day we found we could not send e mail correspondence to lots of our major customers - gor bounce backs saying undeliverable. We asked our Internet provider, BT to "un-blacklist" us and they said we were not black listed. (WTF at that stage half our customers were gving us bouncebacks / refusing to receive mail)
Anyway over the last few days more and more e mail traffic is getting through (we are getting responses to our questions etc) but AOL and I believe 1 other remain stubbornly closed to us and we cannot send in e mails.
We asked BT to change our IP address (it is a Fixed IP address) and they have managed to screw up the issuing of a new address - each time they cancel the fixed IP and adk for a new one we get the same damned number!
So could anyone advise if we can get off an "AOL Blacklist" or is it easier to take up writing with a quill and buying a load of stamps?
Our computer tech support seems to be as much use as a chocolate teapot!
So what is the correct process for us to follow?
Any advice greatly received
Thanks
Hairless Ian - I've pulled it all out!