Seymour Snerd
Lifetime Supporter
....but areas which are possibly unsafe SHOULD be addressed in some manner...as Andy has done by pointing out that there is a more robust factory alternative ......
The only thing I take exception too, and this has been my point with respect to Superformance repeatedly as well, is that it is not clear Andy has tried to make sure every known owner is aware of the issue and it's resolution. Simply mentioning the alternative in passing after a user has complained is not enough.
A manufacturer who knows units in the field have a serious problem need to, within reason, seek out owners to make sure they all are aware rather than waiting for owners to hear about it on the grapevine. Possibly the owner or someone else is injured or dies before the grapevine gets to them. All it requires is maintaining an owner's mailing list and using it when the defect is discovered. This proactive pursuit of owner safety and field unit reliability is a selling point, not an embarrassment, for the manufacturer and is a profit opportunity in parts sales.
There seems to be a mentality among the manufacturers that it's the owner's responsibility to seek out the manufacturer to get defect status on their products. This is backwards, inefficient, unreliable, and devalues the customer and his wellbeing to the point of contempt. There is no excuse for this attitude.